Borders home care company gets mixed reports

A home care service for people with additional needs in the Borders has received mixed reports on two of its services from The Care Inspectorate.

Todlaw Housing Support’s service in Jedburgh received praise as inspectors said there was “clear evidence of a very good service”.

However, there were “serious concerns” about its service in Duns, with care and management branded “weak”. Inspectors made six recommendations and a further six improvement requirements.

Inspectors found a lack of risk assessments for clients when they went through the paper work at the head office in Station Road, Duns.

They also discovered problems with security, client confidentiality and out-of-date support plans for many people with serious medical conditions.