Council to introduce new monitoring system for home care visits

A new electronic recording system for home care workers providing services on behalf of Nottinghamshire County Council is being introduced to help improve standards of care.

Care workers will need to call a monitoring system on the service user’s landline at the start and end of their visits to help ensure they are on time and there for the right duration.

The system will alert the provider if the care worker is over 30 minutes late so that alternative cover can be put in place as a matter of urgency and check that the worker is safe.

Service users have been informed of the changes and are being assured that there will be no charge to them from the telephone calls.

An alternative system using the care worker’s mobile phone will be introduced in homes without a landline telephone line.

Councillor Muriel Weisz, Chair of Nottinghamshire County Council’s Adult Social Care and Health Committee, said: “We want to make sure that people who benefit from home care from one of our providers receive the care and support that they need at the right time and for the right length of time allocated to them.

“The previous devices were less reliable and would have cost around £80 each to replace not to mention the ongoing maintenance costs, so this system is also a lot more cost effective.”