Care firm warned over standards by Care Quality Commission
A HOME care provider in Wood Green has been warned it must make urgent improvements by a health and social care watchdog.
The Care Quality Commission (CQC) has issued Plan Care in High Road, Wood Green with a formal warning after paying an unannounced visit in September.
Following a previous inspection in April, inspectors found the agency had failed to respond to concerns over its level of late and missed appointments with service users.
The CQC has also raised concern with its failure to regularly monitor the quality of services and lack of communication with people using the service.
Julian Hutchings, director of care at Plan Care, said: “We have taken notice of everything that is required and we are putting everything right that they have required us to do.”
Colin Hough, regional director of CQC in London, said: “Our inspectors will be returning to Plan Care Wood Green in the near future and if we find that the agency is not making the required progress we will not hesitate to use our legal powers to protect the people who use it.”