Council Chiefs’ Pledge Over Social Care

Children and families who have regular contact with social workers can expect higher standards of care and better communication thanks to a new set of promises from council chiefs.

Lancashire County Council’s children and social care service has developed a new Social Work Customer Charter in a bid to improve services to children.

The aim is to improve internal procedures so that children, young people and families receiving or in need of social services are better informed about their cases, have access to information about their rights, fully understand the range of support that is available to them, and are properly listened to.

Sue Fadipe, head of Children’s Social Care Services, said: “Our staff do a fantastic job, often under pressure and in difficult circumstances.

“But we ultimately want to improve our services and the relationship between social workers and those who receive our services.”