Care home provider ordered to pay £460K after failing to provide safe care and treatment

A Cheltenham care provider has been ordered to pay £460,000 after it failed to protect residents from avoidable harm.

Lifeways Community Care Limited, which operated Alstone House in Cheltenham, Gloucestershire, was fined £460,000 at Cirencester Magistrates’ Court (pictured) today.

It was also ordered to pay a £170 victim surcharge and £35,000 costs to the Care Quality Commission (CQC) which brought this prosecution resulting in a total payable of £495,170.

The now-closed service was a residential care home that supported adults who had physical disabilities, learning disabilities and some who had acquired brain injuries.

In 2017 the Care Quality Commission received information from healthcare professionals regarding the standards of care at Alstone House and undertook an inspection on 15 February 2017. The service was subsequently rated as inadequate and CQC later received confirmation that Alstone House would be closing.

A month later in March 2017, a person (VDC) who was living at Alstone House, phoned for an ambulance. A paramedic who later attended the home said it was apparent that VDC had recently physically assaulted two of the agency care workers at the service.

As the paramedic was leaving the call out, they were immediately called back into Alstone House by staff. VDC had subsequently gone into another resident’s room and locked the door behind them trapping them both in the room together. The agency staff tried to break down the door to enter the room as it was apparent that the other resident (LM) was being attacked, but they were unable to do so.

After 30 minutes VDC left the room of their own volition. During this time VDC had physically assaulted LM and left them with life changing facial injuries. The paramedic immediately took LM to hospital.

The evening that this incident happened, the staff ratio at Alstone House should have been two agency staff with a permanent staff member on duty to support. This permanent member of staff would know all the bedroom codes and also where bedroom keys were kept, in case of any incidents, however, they didn’t turn up for work that evening.

During the incident the agency staff contacted the on-call manager for support, they did not answer the duty phone. The agency staff immediately called the police.  Lifeway’s failure to properly assess the risk of being unable to obtain access to a locked bedroom led to a service user (VDC) who could be unpredictable and violent assaulting LM and seriously injuring them.

Lifeways pleaded guilty to failing to provide safe care and treatment to LM, resulting in them being caused avoidable harm.

Rebecca Bauers, CQC head of inspection for adult social care, said: “This was a shocking case and I welcome the guilty plea from Lifeways Community Care Limited. Regardless of whether a service is closing or not there is an expectation that it must provide the standard of care people have a right to expect, with right levels of staffing at every available opportunity.

“People had every right to expect safe care at Alstone House and in this case the provider has failed LM in its specific legal duty to protect them and other residents from being exposed to a significant risk of harm. It has also failed in its duty of care to the agency staff working at the service.

“The majority of care providers do an excellent job. However, when a provider puts people in its care at risk of harm, we take action to hold it to account and protect people.

“I hope this prosecution reminds care providers that they must always ensure people’s safety and manage risks to their wellbeing.”

Picture (c) Google Maps.