The health ombudsman took more than three-and-a-half years to investigate a complaint about the care of a teenage eating disorder patient who died following a string of failings, it has
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The Local Government Ombudsman (LGO) has published its complaints statistics for adult social care – including data for both councils and private care providers – in its Annual Review of
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The cases of three patients whose deaths could have been avoided are among more than 100 examples in a report on public service failures and poor complaint handling in the
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The Local Government and Regeneration Committee of the Scottish Parliament recently (June 10) held an oral evidence session relating to Health and Social Care Integration complaints handling. Concerns had been
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A watchdog has called for the next government to commit to reforming the public service complaints system after finding at least five million people did not report their problems last
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Patients who complain about their care are being let down by “appalling” NHS investigations, a highly critical review has found. More than a third of probes into deaths or avoidable
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Patients who suffer poor care “too often” face a defensive culture in the health service when they try to complain, according to a health watchdog. Half of those who did
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Action is being taken to improve the way the NHS in Wales deals with complaints, Health and Social Services Minister Mark Drakeford announced today. Progress has been made in response
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People in Wales who fund their own social care or receive palliative care will be able to make complaints about those services to the Public Services Ombudsman for Wales (PSOW)
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The Local Government Ombudsman (LGO) is advising councils that they cannot significantly change contractual funding arrangements for current care home residents because they alter the way they commission care. With
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