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Do you want to make a real difference to people in your local community?

Do you have excellent communication and organisation skills, with an ability to problem solve and work well under pressure?

An exciting opportunity has arisen for a capable and motivated individual to join our friendly and hard-working Housing Services Team. In a challenging and varied role, you will provide effective housing management and allocation service for all Shetland Islands Council’s housing stock and for the provision of services to homeless people.

Your responsibilities will include undertaking all required work in relation to tenancy management, homelessness, application management and tenant participation, including carrying out comprehensive assessments of housing need and providing housing advice and information across all tenures to a wide variety of audiences.

As the successful candidate, you will need to have a professional approach, clear customer focus and be capable of working both independently and as part of a team. You will have a strong and demonstrable understanding of people from diverse cultural backgrounds and a desire to establish a good rapport and understanding of their needs.

You should also have experience in Housing Management or related discipline, e.g. Health Service, Social Work, Community Work; other front line public service.

This vacancy is being advertised as a Career Graded post, which is a career development opportunity. This means that the Council is committed to supporting the successful candidate to obtain the necessary skills, abilities and knowledge to become fully competent in the role. Please see the Career Grade document attached to this advert that outlines the entry level requirements for the job and the expected career progression route. The successful candidate will be supported to become fully competent in the role and progress through the career grade. Where there is a requirement to achieve a qualification, this will be fully funded by the Council.

More detail is provided in the Job Profile, Person Specification and Conditions of Service Summary attached to the bottom of this advert.

Additional Information

The grade of this post is H/I
This post is career graded – your salary and career progression will depend on your experience and qualifications
Salary shown in the advert is inclusive of Distant Islands Allowance of £2,742 per annum
Permanent Full Time post for 37.0 Hours per Week , 52.18 weeks per year
A relocation package does not apply to this post
We will pay interview expenses from within Shetland
You must have the ability to travel throughout Shetland at short notice and where public transport is limited
We are happy to talk flexible working

During the application process you are required to give the names of two persons not related to you, who we can contact to provide a reference to support your application.

This post is based at 8 North Ness, Lerwick.

For further details relating to this post, please contact: Ruby Whelan – Team Leader – Contact on: 01595 744378 or email: [email protected]

If you have a disability which prevents you from applying online, please call 01595 744032.

Information about Shetland

Shetland is an archipelago in the north of the British Isles where you’ll find freedom, wildlife and wild beauty, but also a rich culture and dynamic, forward-looking society. The Islands have a thriving and diverse economy full of opportunities and offer residents the ideal work/life balance. Shetland combines stunning coastal landscapes and wide open spaces with friendly, bustling island communities. Factor in Shetland’s impressive modern amenities, highly regarded schools and the Islands offer a work life balance rarely found elsewhere.

Find out more about:

Living and working in Shetland: here

The Shetland Islands Council: here