Housing Needs Officer – Perry Barr, City and Borough of Birmingham Temporary

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR Housing are currently recruiting on behalf of our client based in Perry Barr, Birmingham for a Housing Needs Officer.

This is full time, temporary role, initially for 3 months, and offers a rate of pay of £12.00 per hour.
Must will be willing to work on a rota basis.

Shifts are 8am – 4pm or 1pm – 9pm and can include weekends and bank holidays

Main Duties:

* Provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable

* Ensure that all procedures and policies are adhered to and working instructions for the Housing Options Service, comply with the LA policies and procedures

* Act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers

* Answer customer enquiries, face to face, in writing or by telephone to resolve problems raised

* Support managers, including at meetings as required by the business through the provision of diary management, minute-taking or note-taking as requested

* Interview and/or visit customers and assist with the completion of lettings, referrals, applications and forms in order to meet their housing needs. Monitor, case manage and move-on residents in all types of temporary accommodation

* Communicate effectively with customers, colleagues and internal and external partners regarding individual cases and generic questions regarding housing need. Dealing with customers that occasionally present challenging behaviour

* Assist in the allocation of property, calculation of rent arrears and the provision of welfare benefit advice

Essential Requirements:

* Experience of housing support.

* Strong written and verbal communication skills and the ability to apply these through a range of media to internal and external audiences with differing needs.

* Ability to ensure that customers receive a focussed approach to meeting their housing needs by assisting with the completion of forms and referrals and the ability to recommend a decision to the Senior Housing Needs Officer

* Clerical experience e.g. filing, maintaining confidential paperwork, setting up and maintaining records, systems and office equipment. Experience of compiling and typing letters and reports, telephone calls, etc

This role will be subject to an Enhanced DBS check and the successful individual will be required to obtain and maintain these clearances.

If you would like to be considered for this position and have the relevant experience, then please apply to (email address removed)

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

RSR Housing is member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer