Personalisation briefing: Implications for user-led organisations (ULOs)

This At a glance briefing examines the implications of the personalisation agenda for user-led organisations. Personalisation means thinking about care and support services in an entirely different way. This means starting with the person as an individual with strengths, preferences and aspirations and putting them at the centre of the process of identifying their needs and making choices about how and when they are supported to live their lives. It requires a significant transformation of adult social care so that all systems, processes, staff and services are geared up to put people first.