This e-learning resource uses a video scenario to help you develop your observation, listening and interviewing skills and to become more aware of your own subjectivity.

This bulletin presents statistics on racist incidents recorded and cleared up by the eight Scottish police forces in 2008-09. The definition of a racist incident, as given by Sir William

This letter relates to the range of significant systems reforms that come into effect in 2010/11 and that will affect how mental health services are commissioned, performance managed, and incentivised

Through a scenario this resource enables you to explore the potential barriers to communication that can exist in your everyday work.

The purpose of this Statistics Release is to present national figures for care homes for adults in Scotland. All figures relate to 31 March 2009 and are provisional. As such

The National Care Service will be based on a principle of shared social insurance and will be funded by contributions from everyone in a fair way. The National Care Service

City of Edinburgh Council and the Edinburgh Health Inequalities Standing Group have now launched the “Social Capital, Health and Wellbeing” planning and evaluation toolkit.

This resource starts with a quiz and a short case study to help you understand the complexities of defining and identifying impairment as well as the difficulties faced by people

The study examines the early progress CHPs have made and identifies the factors which have facilitated or possible hindered progress. Ways to improve CHPs’ capacity and capability to maximise potential

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps