Social Work Complaints: Consultation Report

In December 2011, the Scottish Government sought views on how social work complaints procedures could be improved to meet the needs of service users and to ensure they conform to the principles underpinning the reform of public service complaints. Recent reviews of the current complaints procedure and subsequent work by the Scottish Public Services Ombudsman (SPSO) to develop simplified and standardised complaints procedures for the public sector have led to consideration of the current procedures for complaints handling, which were introduced in 1996.This is the report of the responses to the Social Complaints Procedures consultation exercise