Akifa Khatun
Forest Gate, E7
London
[email protected]
Mobile: 07985289831
Personal profile
I am an enthusiastic, independent individual that can take challenges onboard. I am hardworking and effective in time management in order to meet deadlines. I am trustworthy, reliable, and responsible and I also very punctual. I am willing to learn and take on extra responsibilities which are always conducted to the best of ability. As I am a confident and motivated character, I enjoy completing tasks that help me develop new skills. I am a positive person and I tend to focus on the solution rather than the problem.
Key skills & attributes
· Good punctuality and successful attendance rate
· Effective in my time management in order to meet deadlines
· Ability to communicate with people at all levels
· Fluent speaker in English and Bengali
· Respectful and well-mannered around others
· Computing skills; Microsoft Word, Access Database, PowerPoint and Email
· Public speaking; took part in the “Speak Out” Challenge as a candidate
Qualifications
2009-2014 Plashet School
· 5 A*-C GCSE’s including Math’s and English
2014-2016 Newham Sixth Form College
· Early Years and Education: Cache Diploma- C
2016-2020 University of East London
· Education Studies BA Hons 2:1
Professional Experience
April 2020 (Present) Senior Recovery/Support Worker- Mental Health
· Working with medication
· Medication audit
· Key working sessions
· Child protection awareness
· Protecting adults at risk of abuse
· Working in partnership with local authorities
· Working with multi-agency teams
· Induct new staff and volunteers
· IT skills- completing incident forms, handovers
· Developing support plans in partnership with service users
· Raising safeguarding issues
· Hosting house and team meetings
· Alcohol and drug substance trained
· Safety planning
· Care and support plans
· Exit plan
· Risk assessments
· Managing caseload
· Health and safety assessments
· Fire safety checks
· Rooms checks
Dec 2017-2020 The Body Shop- Customer Consultant
· Customer service
· Till management
· Replenishment
· Selling products
· Handling exchange and refunds
July- Nov 2017: London Bridge Travel Ambassador SES
· Customer service
· Helping them with direction and assistance in train station
· Assisting visually impaired customers
Volunteered Experience
December 2019- May 2020- Domestic Abuse Referral Line
· Telephone referrals
· Contacting victims via email and telephone
· Computer administration-logging information
· Locating victims to safe refuge place
· Working in partnership with local authorities
· Working in a multi-agency team
· Child protection awareness
· Protecting adults at risk of abuse
· Care plans
· Safety plans
· Risk assessments
· Managing caseload
February 2020- March 2020 Shaftesbury Primary School
· Support the teacher in the classroom and support children in Key Stage 1
· create activities for children
· Supporting EAL and SEN pupils
February 2016- May 2016- Nelson Primary School
· Shadowing classroom teachers
· Planning lessons
· Creating activities
· Supporting children during lessons
2013-2014- Kids at Play Preschool
· Manage a group of children
· Shadowing teacher
· Creating activities