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Akifa Khatun Senior Recovery Worker

ability to work under pressurecreativeEffective communicationleadershipmotivationorganisedproblem solving and critical thinkingsense of careteam player

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Akifa Khatun

Forest Gate, E7
[email protected]
Mobile: 07985289831
Personal profile

I am an enthusiastic, independent individual that can take challenges onboard. I am hardworking and effective in time management in order to meet deadlines.  I am trustworthy, reliable, and responsible and I also very punctual.  I am willing to learn and take on extra responsibilities which are always conducted to the best of ability. As I am a confident and motivated character, I enjoy completing tasks that help me develop new skills. I am a positive person and I tend to focus on the solution rather than the problem.

Key skills & attributes
·         Good punctuality and successful attendance rate

·         Effective in my time management in order to meet deadlines

·         Ability to communicate with people at all levels

·         Fluent speaker in English and Bengali

·         Respectful and well-mannered around others

·         Computing skills; Microsoft Word, Access Database, PowerPoint and Email

·         Public speaking; took part in the “Speak Out” Challenge as a candidate


2009-2014 Plashet School

·         5 A*-C GCSE’s including Math’s and English


2014-2016    Newham Sixth Form College

·         Early Years and Education: Cache Diploma- C


2016-2020 University of East London

·         Education Studies BA Hons 2:1



Professional Experience
April 2020 (Present) Senior Recovery/Support Worker- Mental Health

·         Working with medication

·         Medication audit

·         Key working sessions

·         Child protection awareness

·         Protecting adults at risk of abuse

·         Working in partnership with local authorities

·         Working with multi-agency teams

·         Induct new staff and volunteers

·         IT skills- completing incident forms, handovers

·         Developing support plans in partnership with service users

·         Raising safeguarding issues

·         Hosting house and team meetings

·         Alcohol and drug substance trained

·         Safety planning

·         Care and support plans

·         Exit plan

·         Risk assessments

·         Managing caseload

·         Health and safety assessments

·         Fire safety checks

·         Rooms checks

Dec 2017-2020 The Body Shop- Customer Consultant

·         Customer service

·         Till management

·         Replenishment

·         Selling products

·         Handling exchange and refunds


July- Nov 2017: London Bridge Travel Ambassador SES

·         Customer service

·         Helping them with direction and assistance in train station

·         Assisting visually impaired customers


Volunteered Experience
December 2019- May 2020- Domestic Abuse Referral Line

·         Telephone referrals

·         Contacting victims via email and  telephone

·         Computer administration-logging information

·         Locating victims to safe refuge place

·         Working in partnership with local authorities

·         Working in a multi-agency team

·         Child protection awareness

·         Protecting adults at risk of abuse

·         Care plans

·         Safety plans

·         Risk assessments

·         Managing caseload


February 2020- March 2020 Shaftesbury Primary School

·         Support the teacher in the classroom and support children in Key Stage 1

·         create activities for children

·         Supporting EAL and SEN pupils


February 2016- May 2016- Nelson Primary School

·         Shadowing classroom teachers

·         Planning lessons

·         Creating activities

·         Supporting children during lessons

2013-2014- Kids at Play Preschool

·         Manage a group of children

·          Shadowing teacher

·         Creating activities


September 2016-September 2020 Education Studies BA hons at University of East London
September 2014-May 2016 CACHE Diploma Childcare and Education at Newham Sixth Form


May 2020 Senior recovery worker at Hestia Housing and Support