Team Leader (Community Housing) – ANG05368 Full Time

Job Description

Based at Provost Johnston Road, Montrose.

This job is workstyle 5 – Flexi.

You will have the opportunity to benefit from our flexible and agile working practices. This means you will work from home for part of your week and spend some time in council buildings to best suit your work, meetings and collaboration.

An exciting opportunity has arisen for a Team Leader – Community Housing.

We are seeking a dynamic and experienced Team Leader to oversee the work of the community housing team within the Brechin area. The successful candidate will manage the day-to-day services within the local community housing team to ensure delivery of a customer focused housing service. This includes allocations, housing options, homelessness and prevention, anti-Social Behaviour, repairs and maintenance, tenancy, estate and void management. You will ensure that objectives are met that contribute to the achievement of the outcomes set out in the council’s corporate and other plans including the new housing service improvement plan.

Key Responsibilities:

1. Effectively manage housing officers (communities) and community housing assistants within the community housing team and ensure adherence to all relevant Council policies, legislation and the department’s overall objectives including implementing new and existing legislation.

2. Manage and monitor agreed repairs budgets in line with the scheme of delegation, ensuring value for money, contractor performance and excellent customer service.

3. Oversee and ensure compliance with health & safety responsibilities and regulations.

4. Liaise with Elected Members, MPs and MSPs following enquiries made and respond to corporate complaints.

5. Represent the community housing team service at multi agency meetings, maintaining good working relationships with internal and external stakeholders such as Police Scotland (MARAC, MATAC, MAPPA), Health and Social Care (Adult, Child Protection and Complex Needs), Education, Prison Service, and private landlords to achieve housing outcomes for complex cases.

6. Play a lead role by contributing to the ongoing review of existing policies and practices and new service areas to ensure compliance with legislative requirements, service plans and strategies and promotion of the continuous improvement to deliver excellent housing services, as a member of the housing improvement teams.

7. Deputise for the Community Housing Team Manager as required and represent to the council at external forums, working groups, Scottish Housing Network and Scottish Government.

8. Support the Housing Service to deliver customer focused and efficient services through adherence to Scottish Social Housing Charter and other regulatory requirements.

9. Prepare reports, carry out analysis and make decisions when dealing with complex cases, disputes, and regeneration issues etc. including reports for HMT.

10. Participate in internal and corporate working groups, forums, and teams to inform continuous improvement and improved customer satisfaction.

This job is temporary for up to 12 months from date of appointment as the post is within scope of a service review currently being conducted within the Housing service.

Internal and external applications on a secondment basis will be considered. You must have the approval of your line manager / organisation.

Please note interviews will be held – to be confirmed.

Requirements

Please refer to job outline and person specification for further details and requirements for this job.

About Angus Council

In addition, please refer to the “applicant guidance” document when completing your application form and to the “welcome to Angus” document and our website https://www.angus.gov.uk/jobs_and_training/working_for_angus_council for more information about working for Angus Council.

The Individual

We are happy to discuss flexible working during the recruitment process for this position. This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload.

We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:

Those with disabilities, recognised caring responsibilities and care experienced young people. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.