The impact of COVID-19 on Health and Social Care services has been significant. Staff and organisations across Renfrewshire and beyond have made an invaluable contribution to supporting local residents and the vulnerable. The response to COVID-19 will continue for some time, however, Renfrewshire HSCP is now actively developing and implementing its plans for recovery and renewal, considering how we continue to enhance service provision but also how we as an organisation transform service delivery. An interim implementation model to support introduction of an electronic system within our care at home service is now required to support these plans.
To support this critical work, we are seeking System Schedulers, who will report to the Service Coordinator to implement an electronic system within care at home services. You will be responsible for the updating and maintaining of electronic systems, making decisions in relation to the deployment of frontline staff, as well as providing an efficient and effective first point of contact.
You will have a relevant SVQ Level 2 or professional qualification in administration or equivalent qualification. It is essential that you have proven experience of updating, managing and maintaining data through use of electronic systems. You will be customer focused as part of a fast moving, challenging, continually changing environment, which ensures that all care at home provision meets the individual needs of service users by maintaining an electronic system.
Proven track record of working in partnership with key stakeholders, experience of handling customer enquiries for inbound & outbound calls, emails and face to face, IT Skills and effective communication and organisational skills are also essential.
SVQ Level 3/HNC or professional qualification in administration or business equivalent and/or SVQ Level 2 in Health & Social Care are desirable.
If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk
The post is 30 hours per week, working a four on four off rota working a combination of early and back shifts.
Shift Pattern: 07:00-16:00 and 13:30-22:30.
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