Part Time – 30.00 (shift rota – including evenings and weekends) hours per week
Provide service users with warm, compassionate and nurturing care and support by being involved in the design, implementation and review of care plans that understand, and are sensitive to, the service users’ needs and expressed wishes
Engaging with the significant people in the service users life, assess and review the care plan to ensure that the service user is receiving the right care and support, and ensure that the plan is adapted when the service users’ needs, choices or decisions change.
Ensure service users are treated with dignity and respect by actively listening to them, appreciating their contributions, valuing their humanity, respecting personal space, and observing appropriate confidentiality.
Support service users to participate fully and actively in their community, and family and friendship networks, by understanding their aspirations and wishes. Help them to access any resources and information that will help them to participate in a safe and sustainable way.
At the right time, and using a human rights approach, provide service users with all the information they need in order to make informed choices and remain in control of their care and support. At the same time appropriately consider, and advocate if necessary, the service users’ suggestions, feedback and concerns.
Support service users to make informed choices about their lifestyle preferences and aspirations and, using a risk enablement approach, encourage and help them to consider the risks and achieve their full potential and maintain personal wellbeing. At the same time ensure the service user feels safe and that they are protected from neglect, abuse or avoidable harm.
Acting as part of the wider care team, operate with the flexibility and collaboration required to provide all service users with the appropriate consistency of care.
Ensure that service user wellbeing is maximised by maintaining your personal professional development and appropriately applying and implementing best practice in the care and support you provide, in a manner that is consistent with the appropriate professional codes of practice
Respect and behave consistently with Crossreach’s ethos and values in all of your interactions with service users, other Crossreach employees and the other stakeholders with whom you interact.
Maintain accurate records in order to comply with the requirements of CrossReach policies and procedures, Care inspectorate and SSSC registration.
Work 1:1 without direct support, or as part of a small team, as determined by senior staff, to meet service user outcomes.
Work a shift pattern including evenings and weekends with the rest of the team to provide 24/7 support to service users 365 days a year.
Work in service users‘ homes in a manner which is respectful of their personal space and belongings, whilst supporting them with the management of the practicalities of daily living, including household tasks, to maintain a comfortable and safe home.
Work in a safe and effective manner in supporting service users with physical care, including the use of wheelchairs, disabled toilets and other aids to mobility.
Provide personal care, where it is part of their care plan, to service users in a sensitive manner which respects their dignity and privacy, ensuring that they are clean and comfortable, dressed and groomed in a way that reflects personal preference.
Use a range of methods to communicate effectively with, and understand, service users who have limited verbal communication.
By effective communication, and appropriate intervention, support service users who have difficulty in managing their own stressed and distressed behaviour.
Administer medication to service users, where it is part of their care plan, complying with CrossReach policy and procedure, local protocol, best guidance from the Royal Pharmaceutical Society and Care Inspectorate requirements.
Support service users with their finances, where it is part of their care plan, maintaining accurate records and complying with CrossReach policy and procedure.
Carry out sleepover support to service users in their own homes in order to respond if they need support overnight.