Support Officer (4 Posts) – NLA07066 Full Time

Job Advertisement

This is an exciting opportunity to be part of a team putting people first to make sure they get the right support at the right time, ensuring the same day discharge for those individuals who are clinically ready to return home.  As part of our new Home First team, you will work alongside Health & Social Care and Acute colleagues whose focus is prevention of delays in hospital discharge arrangements.  Working alongside the individual and their families and other support networks ensuring good quality support in those first days after returning home.  Within the North Lanarkshire Partnership our ambition is beyond same day hospital discharge, but prevention of admission at the front door of the hospitals and within community, where response to crisis situations can prevent hospital admission. 

Working within this fast paced service, you will help us deliver a high level of customer service and community support to service users across North Lanarkshire.  Working closely with the Service Delivery Co-ordinator, you will use a dynamic scheduling tool to ensure the people we support receive a prompt and efficient person centred support which promotes greater independence and choice. 

To undertake this role, you will need a positive approach and be able to communicate effectively with a range of individuals including service users, their families and other partners/agencies.  We are looking for someone with excellent organisation skills, is resourceful and works well under pressure.  Experience working in a social work or home support related environment is essential.  Possession of a SQV Level 3 or equivalent qualification is desirable however successful applicants who do not hold this qualification must demonstrate a willingness to work towards achieving this within a reasonable timescale. 

Some posts will require evening and weekend working, full details will be discussed further at interview.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you.  We have a great package of benefits available, from health and wellbeing to finances and family.  This includes 26 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site.  We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a
Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip.  You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process.

Easy Read – My NL