Service Delivery Officer (Hospital Discharge) (Temporary) Full Time

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The social work team based at the Royal Alexandra Hospital is looking to appoint a Service Delivery Officer for a period of 24 months, as part of their new patient flow and discharge arrangements. 

As a member of Renfrewshire’s Health and Care Partnership, you will provide leadership and management for hospital discharge staff to ensure the maximisation and optimisation of patient flow and service delivery, contributing to the overall management of the hospital discharge service. You will achieve this by ensuring effective deployment of all staffing resources and that both social work and NHS electronic systems are updated appropriately by hospital discharge staff.

The role requires you to ensure discharge planning and early assessment is delivered to a high standard and promotes independence for patients/clients, ensuring rights, preferences and wellbeing are respected.  This will include providing information about care services and coordinating arrangements for care homes, care at home services, housing related support, transport and meals deliveries.

You will work with and support senior managers, develop and implement workforce plans for the hospital discharge service, including effectively managing the recruitment, induction and ongoing training needs of the service, providing the opportunity for all team members to develop and deliver high personal performance on an ongoing basis.

You will ensure effective monitoring of services is in place and managed, with a view to responding quickly and sensitively to changing demands within the community, ensuring priorities are met effectively and key performance targets are achieved i.e. delayed discharges

The role requires you to manage daily discharge planning and early assessment activity through staff allocation and use of electronic systems. You will be expected to record and monitor work using electronic case recording systems including Eclipse, therefore must have the ability to use IT packages. 

Requirements

You will be supported by RHSCP colleagues working across locality services, care at home services, care home services and community health.  You will develop strong working relationships with acute hospital staff to plan discharges and increase knowledge and awareness of available community supports. 

The team is located at the Royal Alexandra Hospital and operate in accordance with the Council’s WORKSMART arrangements which promote mobile and flexible work practices.  The team are equipped as mobile workers and can operate throughout the Renfrewshire area from any Council premises.  You will therefore be expected to travel throughout the Council area. 

You must hold a Degree Level Qualification in Health and Social Care or Management or other relevant subject. In addition, you will have proven experience of managing within demanding and complex services. You will have experience of working with customers / public. Full training and support will be given to ensure that you are able to maintain the department’s commitment to continuous improvement.

The service operates 7 days a week, and successful applicants will be offered a 35-hour contract.  For further information please contact Ellenor Hamilton, Team Manager on 0141 314 6666 or by email at [email protected].

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.