Ongoing Temporary to Permanent Opportunity with Excellent Rate of Pay, Hybrid and Flexible Working
Your new company
Our aim is to provide services within the community, which will improve the lives of people of all ages, who are facing ill health, disability or long term physical or mental health conditions or who are disadvantaged due to their caring role, allowing them to feel valued and live as independently as possible. The role of the Service Coordinator is to support the Service Manager in achieving these aims, ensuring the quality of service provision, meets the needs of those receiving services. Under the direction of the Service Manager, the Service Co-coordinator will assist with the day -to- day co-ordination of the service, in accordance with, service specifications (if applicable), all legal requirements and the national Codes of Practice for Social Care Workers and Employers.
Your new role
* Carry out assessments for service users and risk assessments of tasks and activities, with reference to the principles of person- centred care and health and safety. In consultation with the Service Manager, determine care and support to be provided, agree and prepare Personal support plans and related care documentation in conjunctions with Service Users their families and carers, taking into account the individuals desired outcomes. * Review individual support plans within the agreed timeframes or in response to changing needs of Service Users to ensure that support plans are accurate and consistently meet the needs and desired outcomes for the individual. * Ensure individual support plans are recorded and stored appropriately and that all staff providing care and support to the Service User are aware of and refer to the plans and are aware of any changes. * Maintain effective contact with Service Users and their families and Carers, undertaking reviews on the effectiveness of the service and implement monitoring systems to ensure the service delivered is constantly evaluated and provided to the highest possible standard. * Ensure that all carers and service users are treated with respect and sensitivity, recognising the need for confidentiality at all times. * Participate when appropriate in multi- agency planning and review meetings with the consent of the individual and family concerned. * Participate in the out of hours response and support system to staff and service users. * Participate in annual returns for Care Inspectorate as required and assist with the facilitation of any visits and collation of evidence.
Management of staff
* Assist in the allocation of work to Support Workers, provide them with informal support and guidance, in particular in meeting the assessed care and support needs of service users. * Prepare rotas in advance for the Service, ensuring that staff deployment meets the needs of Service Users, their care plans and risk assessments. * Ensure maximisation of staff time through the rota, ensuring contracted hours are met and that travel time is minimised. Ensure that staff receive adequate daily and weekly rest and that their rota complies with the Working Time Regulations and provides work/life balance. * Make adjustments to the rota as necessary due to absence. * Provide support and supervision in an appropriate manner and frequency. Undertake observations of Support Workers delivering care and support, to ensure quality of service delivery and assist with support and supervision. * Bring to the attention of the Service Manager any concerns or issues regarding the attendance, conduct or performance of a staff member. Assist the manager in dealing with conduct, performance and attendance issues, ensuring that CCS policies and procedures are followed. * Monitoring Support Workers in visits and times of attendance and following up any concerns and reporting to the Service Manager. * Encourage staff to develop and promote learning opportunities at every opportunity through a variety of means. * Assist with checking and approving time sheets and expense claims submitted by Support Workers. * Ensure that staff are treated fairly with the same respect and sensitivity as Service Users and provide support as required. Highlight any concerns to Managers.
Management of Resources/Administration
* Maintain appropriate administration systems for the delivery of service in accordance with the requirements of and standards set by the National Office and Data Protection legislation; including service user and staff records, budget monitoring, invoicing and payroll and general administration. * Maintain statistical (including computerised) records. Assist the Manager, to compile regular statistical and progress reports on Service activities for the Area Manager, Head of Operations or National Office (NO) and as required for funding bodies, including quarterly returns to NO of service activity and annual returns to the Care Inspectorate. * Fully utilise the IT systems in place, ensuring that information contained is accurate and up to date. * Ensure effective use of all resources, including buildings, office environment and resources, taking into account budgetary constraints, energy management and other relevant policies and procedures. * Monitor the supply of resources to support staff ensuring adequate supply of PPE. * Assist in the preparation of information for invoicing. * Process data and maintain staff, service user and financial records. * Assist with answering the telephone and maintaining a reception service as appropriate.
What you’ll need to succeed
SVQ Social Services and Healthcare SCQF level 6 Willing to work towards SCQF level 9 or level 7 and PDA Considerable experience of delivering care Assessment, care planning and review Legal requirements in the delivery of care Care Inspectorate requirements SSSC Code of Conduct for Social Care Workers and Employers Self Directed Support and person- centred planning Knowledge of IT applications Able to build positive working relationships Good verbal and written communication Demonstrates ability as a team player Driving licence and access to car Demonstrates an understanding of values of social care
What you’ll get in return
Flexible working options available.
Well recognised service.
Support and Development.
Opportunity of Permanent Employment.
Opportunity of hybrid working.
Glasgow City Centre Office.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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