Senior Housing Options Officer – ABC09940 Full Time

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we’re looking for.

Location: Marischal College, Broad Street, Aberdeen
Duration: Permanent, Full Time

job purpose/about the role

The Senior Housing Options Officer is responsible for managing a team of Housing
Options Officers, to delivering housing advice and assistance. The team’s function is to assist customers to make informed choices about their realistic housing options and, where appropriate, assist them in resolving issues to sustain their homes. As part of this work the team are responsible for assessing and recording the council’s statutory homeless duties

The post holder needs to hold as a minimum:

Educated to standard grade level or equivalent

The postholder is able to demonstrate:

• Ability to take a day-to-day lead role with respect to service delivery
• Effective communication skills, both written and verbal, including communicating confidently by the telephone and in person
• Well-developed investigation and negotiation skills
• Well-developed listening, interpersonal and decision making skills
• Ability to deal with complex situations and modify behaviour in response to a situation
• Ability to work with those with the most challenging needs
• Ability to manage constant and often conflicting demands and deadlines
• Ability to use a range of computer packages e.g. Microsoft Office and e-mails
• Ability to develop and maintain policies and procedures
• Ability to analyse information and produce written reports 

About Us

Please see Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer.  If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact [email protected].

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme.  We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: [email protected].  We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:

• have a disability
• are care-experienced and aged 16-29
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots aged 16-24 and are applying for any apprenticeships

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs