Relief Visitor Centre Worker – Perth and Kinross Part Time

Relief – Variable, as required hours per week

Main Duties

• To build relationships with visitors and, in collaboration with others, to identify areas of unmet need amongst visitors. To work towards outcomes for funders.

• To initiate contact with visitors and offer support and advice as appropriate

• To work with a group of volunteers in providing support and guidance to visitors and to assist in induction, training and organising a rota for volunteers.

• To assist in the liaising with prison staff to ensure the smooth operation of the service.

• To be a signpost for visitors directing to other agencies as appropriate to need.

• To network with outside agencies to secure appropriate points of referral for support on the relevant range of issues arising from contact with visitors.

• To assist in the operation of the Centre ensuring the Centre is open at the specified times and being responsible for staff/volunteer deployment and in the absence of the co-ordinator.

• To assist in reporting maintenance issues to SPS, ensuring the cleanliness of the Centre.

• To oversee the administration required for Theraplay Moments Project which is funded by Children in Need.

• To, in the absence of the Co-ordinator, represent the Centre at relevant external and internal meetings.

• To assist in ensuring the security of the Centre and ensuring that Fire Regulations and Health and Safety Regulations are observed.

QUALITY ASSURANCE

1. To participate in evaluations of the Service provision, ensuring that the highest standards of care are implemented and achieved.
2. To share responsibility for the quality of service delivery, having particular regard to:-
   • values of confidentiality, integrity and impartiality which govern the discharge of duties and responsibilities of members of staff
   • the worth, rights and responsibilities of the individual
   • the promotion of independent choice
   • the protection of people who cannot protect themselves
   • the promotion of equality of opportunity
   • maintaining and improving practice standards
   • supporting other staff, volunteers and befrienders
   • the achieving of objectives
   • responding to visitors’ comments and opinions

GENERAL

The post holder will be expected to undertake other relevant and reasonable duties as required by senior management.

Have respect for all aspects of Christian worship.

Facilitate service users to attend Christian worship (or worship of choice).