Referral & Assessment Officer Part Time

Referral & Assessment Officer In Luton Hours of Work: 15 hours per week Salary £23,023 – £24,920 per annum

Job Title: Referral & Assessment Officer
Place of Work: Refuges and Office Locations
Hours of Work: 15 – hours per week
Reports to: Senior Social Worker
Salary £23,023 – £24,920 per annum (pro rata for part-time staff)

Job purpose:

• To support and work with women who are experiencing or have experienced Domestic Abuse
• To be part of a flexible, person-centred, trauma informed service that can respond to the changing and evolving needs of service users and to inform, encourage and empower women to make their own choices about what support they require.
• To receive and access referrals for WAiL services including:-

(i) the allocation of accommodation to women and children within WAiL. (ii) the suitability of referrals for WAiL for Groups and Outreach Services. (iii) To monitor occupancy levels and ensuring that spaces in accommodation are filled appropriately.

• To support women to engage with local services and support relevant to their needs if appropriate
• To act as an advocate and/or mediator where necessary to ensure Women get the best support from other services.

Overall Responsibilities They will maintain high standards of professionalism; keeping abreast of current legislation, standards, best practice and maintain a focus on continuous improvement. Specifically, the post holder will be responsible for the following: –

SUPPORT WORK
1.1 Responding to telephone and in person approaches from Individuals, Partner Agencies, Services and Organisations who contact WAiL.
1.2 To respond to calls on Helpline, ensuring all appropriate information to enable an assessment of needs and risks to be done is collected.

1.3 Referring on to appropriate support within the Organisation and/or signposting to other Organisations and Partner Agencies.
1.4 To ensure all information is accurately recorded and maintained, using our case management system (Oasis) and other methods as necessary, ensuring that all information is securely stored in line with WAiL policies.

1.5 To ensure the Operational Team and the Housekeeping have a clear understanding across the organisation of which units are available, those which are out of commission and those waiting to be turned over.
1.6 To ensure that the Helpline Inbox is monitored throughout the day and all incoming mail is prioritised according to content, to ensure prompt replies to messages from individuals who contact us.

1.7 To ensure Routes to Support is kept updated and spaces are advertised in relevant places.

If you are interested in this role please do send your CV or alternatively, contact us on 01908 870256.
If this role is not what you are looking for exactly, please do give us a call on the above number and ask for Mark for a confidential discussion on your career

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