Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)
This role is key to promote continuous improvement in the services we provide to our tenants and customers across Housing, Customer and Building Services. We do this through utilising a range of service development methods and approaches to involve our staff and customer in designing services that meet their needs.
The Performance and Change service ensures we are prepared to meet all requirements of regulatory and corporate frameworks and standards of duties and legislation applicable to the service.
The postholder will take a lead on a wide range service development projects to improve outcomes and performance in line with corporate, regulatory and service priorities to increase efficiency and improve access to services. The team are responsible for driving the digital and service transformation projects designed to deliver this.
This role also undertakes the provision and maintenance of quality assurance functions for HCBS covering both operational and strategic service delivery activity in the form of performance monitoring, audit and process redesign.
You will plan, review and co-ordinate service communications across a range of methods and platforms about new developments, changes and transformation of process, the service, and the wider sector.
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