Professional Advisor Single Access Point – DGA09823 Full Time

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Professional Advisor SAP (2) 1 (Fixed Term) 1 (Permanent)

Dumfries

£30,870 – £33,105

This is an exciting opportunity to join the region’s Single Access Point (SAP) Team. The purpose of the SAP is to develop an integrated approach to ‘front door’ contact on behalf of the Health and Social Care Partnership. The SAP model builds on the existing Access Team within social work and the Single Point of Contact within NHS which covers both adult and children’s services.

The responsibilities of the role are to assist with the development and implementation of the service delivery as well as supporting the team through challenging times of change. Developments in health and social care and the changes required to improve service delivery, can often be fast paced and require tight timescales to be met. Therefore, organisational skills and time management are key. The post holder will also work closely with the existing Team Leader and other Professional Advisor within the team and provide support to their role. The post holder will also be responsible for staff rota’s, approving annual leave and collating and analysing relevant statistics.

Requirements

The successful candidate will be a flexible, team player, who can lead a team of call advisors, you will need to demonstrate a positive attitude, a calm approach and real drive and determination to offer the very best in quality service.  You must have experience of dealing with members of the public and will appreciate the confidential nature of this post and be sensitive to the needs of others. You should have an understanding of the core values of social work to maintain the integrity and continuous improvement of our service including flexible working patterns. Highly developed communication skills, both spoken and written, are crucial in this role and you’ll also need good listening and questioning skills along with the ability to explain information clearly. The work of the team is underpinned by electronic record-keeping requiring accuracy and attention to detail when updating and creating personal data, recording referrals and passing information to partners. The Professional Advisor role is also to screen the completed referrals to determine next steps as well as signposting to partner agencies.

The Professional Advisor will also have some supervisory responsibilities which may include 1-2-1 supervision sessions with the SAP Call Advisors. They will also focus on staff development programme which will monitor call quality and will be adjusted to ensure that all staff receive the correct support and training.

The successful candidate should be educated in further/higher education relevant to health and social care or SCQF level 7 eg SVQ level 3/HNC or equivalent in a relevant subject.

The fixed term post is for up to 12 months.

This post may be suitable for secondment.  Agreement from your line manager must be sought before applying for this post.

For further information please contact:

Amanda J Stevenson, Team Manager, 07712666917 or [email protected]

Lauren Sturgeon, Team Leader, 07990530754 or [email protected]