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Services and Service Managers/Project Managers within portfolio
Our client aims to provide a high-quality service adhering to principles of best practice, promoting equal opportunities and working positively with diversity. All posts have two main functions: to carry out the duties as outlined and be proactive in continuously improving service delivery.
It expects all its employees to carry out their duties in line with Companies values in a professional manner with a client focus ensuring that respect and courtesy is shown to them, colleagues, other service providers and all those in contact with the organisation.
Outline of Post:
The post holder under the guidance and direction of the Senior Operational Manager and Director of Operations will work collaboratively with other Operational Managers to form a cohesive Operational Management Team contributing to continuing service improvement and striving for excellence in service provision. Being accountable for overall management of a range of allocated services Allocated services within portfolio will be subject to change in response to new business and changes to existing service provision.
Create and maintain successful partnership working with employees and external agencies and services.
Ensure sound arrangements within the service portfolio for monitoring compliance with obligations under tenancy (and any licence) agreements, and for taking timely and appropriate action. Where legal proceedings are indicated, manage these effectively, making use of legal advice as required.
Be accountable for the management of budgets within the service portfolio, delegating responsibility for the day-to-day management of budgets to first line managers.
Ensure services within the portfolio are accessible, responsive and sensitive to the diverse needs of the communities they serve.
In conjunction with Senior Operational Manager, Director of Operations and the Director of Development and Innovation identify opportunities for expansion of existing services, be involved in identifying and creating opportunities to develop new services and tendering processes, converting successful tenders into effective operational services.
Be an ambassador for The Company and its Associated Companies representing the organisation at external events, meetings or committees, creating and maintaining successful partnerships with consortia partners, commissioners and external agencies.
Research and develop alternative service delivery models that can improve outcomes, cost effectiveness efficiency and impact.
Ensure The Company and Associated Companies monitor and evaluate performance outcomes and impact to generate and analyse the evidence and data needed for effective oversight, governance, planning and fundraising/new business development.
Promote diversity and inclusion ensuring services are accessible responsive and effective for the diverse communities they support.
On a rota basis provide 24/7 Managerial cover for The Company and its Associated Companies.
Identify own training and development needs, participating in regular supervision, training and annual Personal Development Review in conjunction with line manager.
Ensure the values of The Company and its Associated Companies are upheld across the organisation.
To maintain appropriate professional boundaries at all times.
To adhere to organisational policies and procedures relating to risk and personal safety.
Work with Information Governance lead Caldecott Guardian etc.to ensure systems and processes are GDPR compliant and in line with the IG toolkit.
Support the Group in the completions of Data Protection Impact Assessments (DPIA’s) to support the ongoing culture of GDPR compliance.
You may, be required to perform any other duties as the organisation may reasonably require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the group’s business and interests
Please note this job description is intended to provide a guide to the general duties and responsibilities of the role the post holder is expected to adopt a flexible approach to the tasks. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of The Company and its Associated Companies.
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