This post is internal and open to current Renfrewshire Council Housing Intervention Team staff only.
Based at Renfrewshire House, Cotton Street, Paisley.
You will undertake a wide range of duties including: supervision of employees, assisting in performance management and the development of effective income strategies; providing various reports/information; offering advice and assistance to tenants with rent arrears and establishing/agreeing installment arrangements to repay rent debt; liaison with internal and external agencies; undertake arrears interviews and determine and instigate recovery action in accordance with the Council’s policies and procedures.
You must have experience of supervising employees; working in a remote working environment; dealing with customers in an interview situation including in their own home; letter and report writing; and using Microsoft Word and Excel. You must have knowledge of housing benefit and housing regulations/legislation in Scotland; an awareness of partners to the local authority in maximizing income and sustaining tenancies; effective verbal and written communication skills with the ability to organise your own workload, work to deadlines, use your initiative when making decisions and have a pleasant and helpful manner.
A National certificate/equivalent level qualification is Housing or Business Studies related subject as well as knowledge of the role and functions of a local authority and other public sector bodies, procedures relating to rent arrears and debt recovery is desirable.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Closing Date – Wednesday 11 August 2021
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