Housing Services Response Coordinator job Hull £33679 per annum
Your new company
You will be joining a large social housing provider as they expand into the Hull area as a Housing Services Response Coordinator. You will be the interface between the customers and the community helping respond quickly and effectively to incidents of anti-social behaviour.
Your new role
Based in Hull, you’ll be working with our customers and partners to provide an effective response and resolution to anti-social behaviour and complex tenancy and lease breaches within our neighbourhoods.
You will work with the companies partners that include the local authority and the police, to make sure that victims are supported and our neighbourhoods are safe and where customers want to live.
You’ll ensure that anti-social behaviour, tenancy and lease breaches are seen through all the way to resolution, delivering an outstanding customer experience.
You’ll also guide and support your Housing Services Coordinators with lower level cases, take a lead on neighbourhood-wide issues.
What you’ll need to succeed
Excellent customer service skills
Ability to build relationships with your customers and colleagues, with the ability to influence, negotiate and challenge
Confident dealing with challenging conversations, remaining confident and firm, being respectful and considerate
Experience in an enforcement or compliance background and have a good understanding of the benefits of outcome-based results
What you’ll get in return
Opportunity to shape and build a new service area
Salary of £33679
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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