The Housing Options Advisor (HRA only) will work with and support the Area Housing Teams and tenants to ensure that the Council makes best use of its housing stock. They will promote and manage the downsizing incentive scheme and seek to pro-actively match council tenants to generate an increased number of mutual exchanges per annum.
To promote and manage the Council’s downsizing incentive scheme ensuring that the annual target of 25 transfers is achieved. The target for transfers will be reviewed on an annual basis.
To ensure that records relating to the downsizing incentive scheme are accurately kept and be in a format that allows the service to audit the operation of the scheme.
To communicate effectively with tenants and maintain appropriate levels of contact at all stages where a tenant has applied for a downsizing transfer.
To help promote and match prospective social housing tenants for mutual exchanges and ensure that they are provided with appropriate advice and guideline at all stages of the process.
Experience of working with people with multiple needs.
Experience of assessing people.
Experience of multi-disciplinary working.
4 SQA standard grades or equivalent at Level 3 or above including English*
ECDL or equivalent.
Ability to work on own initiative and as part of a team.
Ability to organise, plan, and monitor workloads.
Effective communication and writing skills.
Strong customer care skills and focus.
Self-confident and self-motivated.
A good understanding of ICT and experience of using Microsoft office package.
The ability to gain the confidence of people vulnerable to homelessness and ability to build up good rapport with them.
The ability to work in a multi-disciplinary manner.
The ability to keep accurate records relating to involvement with service users.
You will be expected to travel efficiently and effectively between various work locations within Moray to meet the operational requirements of the Service. Due to the rural nature of Moray this is normally undertaken by use of a car/van.
The ability to respond to conflicting and competing demands.
Ability to relate to people with multiple needs.
Ability to be non-judgmental.
Appreciation, acceptance of and an understanding of confidentiality.
Ability to show empathy and sensitivity towards others.
Willingness to accept direction/delegation.
Home visits to clients in own tenancies may be required.
Ability to work flexibly in open plan office to meet the needs and demands of the service.
Ability to work in other offices depending on the needs of the service.
Closing Date: 20 November 2020
Starting Salary: £21,507
£11.41 per hour
36.25 hours per week
For further information please contact Christine Bettison, Housing Needs Operational Manager on 0300 1234566
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