Housing Operations Adviser Full Time

Job Summary

Please note this post is temporary until December 2024.

As a Housing Officer you will be responsible for delivering a wide range of housing services to our customers therefore, you should have similar experience of working within a housing related environment and have an understanding of current issues and legislation in relation to allocations, estate management, rent recovery, homelessness and dealing with anti- social behaviour.

Excellent IT skills are required as well as the ability to organise and prioritise workload in an effective way and to respond and adapt to changing priorities required in delivering a quality service. You should possess excellent communication skills and have the ability to liaise effectively with a variety of agencies.

You will be required to:

•    Deliver a Housing Management Service to tenants/residents within a defined geographical locality

•    Undertake home visits (in line with EDC Covid-19 regulations) for the purposes of rent account management, pre allocation verification and tenancy management

•    Implement policies and procedures to ensure adherence to policy objectives for rent account management, void management and estate management

•    Ensure partnership working with Community Safety Team to achieve safe and secure communities

•    Support the Housing Operations Team by promoting a performance-driven culture of team work and flexibility, contributing to the overall success of the Council

•  ;  Support and encourage the continuous improvement of service delivery and performance of the Housing Operations Team.

PVG / Disclosure Scotland

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria

Where the post you are applying for is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act, 2007, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council. 

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment. 

In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by HR Services Lead. 

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary. 

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

Charter of Commitment

The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.

• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.

• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.

• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.

• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.

• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)

• We will advise you of meeting the criteria for interview normally within 3 weeks.

• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

Website link

www.eastdunbarton.gov.uk