Housing Assistant, City Locality Housing Team (PKC06720)
£12,523 – £13,885 (21.6 hours/week)
Pullar House, Kinnoull Street, Perth
Do you enjoy working with people? We have an exciting opportunity for the right person. This is a Housing Assistant role within the City Locality Housing Team based in Pullar House but may be asked to provide cover in other localities as and when required. You will undertake adminstrative duties but will also provide support to Housing Officers and other colleagues within the locality team to deliver a comprehensive, frontline housing management service to our customers.
The post involves contact and liaison with a wide range of customers including colleagues within the team, in other council services, external agencies, customers, tenant representatives and elected members.
You will also be required to carry out visits to tenants’ homes for tenancy and estate management purposes as part of the role.
You must hold a clean current driving licence and have access to a vehicle for work use to undertake this role.
You will work 3 days a week (7:12 hours daily) but will participate in a flexi scheme. Other benefits of working for Perth and Kinross Council can be found via the following link- http://www.pkc.gov.uk/article/14157/Jobs-and-careers
You will bring a positive energy; embrace change and work with the business to ensure optimum service is always provided.
Candidates should have the ability to undertake all tasks and functions as detailed within job profile. Amongst the job specific/candidate requirements, the successful candidate requires to provide excellent customer care, have excellent communication and interpersonal skills, undertake tasks to a high standard, demonstrate a flexible, positive and proactive approach to their work and their interactions with colleagues and customers, have an understanding of Health and Safety procedures.
Candidates should ideally hold a CIH Level 3 Certificate/ Diploma in Housing Practice or National Homepoint Standard Level 2; must be computer literate with proven IT skills in Microsoft Office applications and have experience of using computer databases and management systems
Candidates must hold a clean current driving licence and have access to a vehicle to undertake this role.
The successful candidate should hold the following behaviours, skills and attitudes:
the ability to work flexibly, on their own initiative and as part of a team.
The ability to understand basic relevant legislation.
You must be computer literate with proven IT skills in Microsoft Office Applications as well as experience of using computer databases and management systems. You will be keen to learn, have a positive and can-do attitude and be adaptable to change. Listening skills with a view to providing excellent Customer Service Standards, aiming to exceed customer expectations is paramount and to identifying problems and solutions to help both customers and colleagues is essential. You must be flexible and have an ability to manage and prioritise your own workload as well as work well within a team to support colleagues and meet outcomes and expectations. You must be able to deal sensitively and tactfully with customers and colleagues alike and understand the need to adapt your approach to meet the needs of individuals. A valid driving licence and access to a vehicle for work is needed as this post requires you to travel to a number of locations across Perth and Kinross.
CIH Level 3 Certificate/Diploma in Housing Practice or National Homepoint Standard Level 2 (or equivalent) is preferred but not essential.
For further information, please contact Nicola Muirhead on 01738 476101.
When completing your application for this post, please ensure you provide contact details (preferably an e-mail address) for your current employer.
Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.
As part of our safer recruitment measures, Perth & Kinross Council carries out rigorous checks on the right to work in the UK, qualifications, employment history, including references, and fitness to undertake the post.
Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.
Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills developed during a military career are transferable to local government roles.
Find out more about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland here.
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