Generalist Money Adviser Full Time

Job Description

“Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we’re looking for”.

Location:  Based at Marischal College and work at various locations across the city

Duration:  Full Time / Fixed term until 10/12/2023

Job Purpose:

The purpose of the role is to provide professional, impartial, outcome focused money advice to families up to Type 2 under the Scottish National Standards for Advice and Information Providers.

Requirements

The post holder minimum must be:

• Educated to standards grade or equivalent.

The post holder must be prepared to:

• Work across the whole of the City
• Work out with “office hours” as required
• Lone work with customers as appropriate

Responsibilities

The post holder must able to demonstrate skills and experience in:

• Experience of Money and Welfare Benefits Information and Advice (National Standards) up to and including type 2
• Ability to work alone and use initiative.
• Ability to write letters and reports.
• Ability to liaise and work effectively with a variety of agencies and colleagues.
• Carrying out diagnostic interviews to identify customer’s problems and related issues.
• High level of organisation and time management skills
• Using a variety of ICT software packages
• Proven organisational skills.
• Proven communication skills.
• Proven attention to detail and high levels of accuracy.
• An ability to work co-operatively and flexibly.
• A focus on delivering excellent customer service.
• Comply with GDPR, ICT and Health and Safety

The post holder must able to demonstrate an understanding of:

• Homelessness and Housing related legislation

The post holder must able to demonstrate commitment to:

• The principles of the target operating model
• The priorities and aims of Aberdeen City Council
• Reflect on personal practice to improve service delivery
• Trauma informed service delivery

The Individual

Please see Job Profile for further details

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer.  If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact [email protected].

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme.  We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: [email protected].  We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:

• have a disability
• are care-experienced and aged 16-29
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots aged 16-24 and are applying for any apprenticeships

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs