Contact Centre Advisor SWS – DGA09744 Full Time

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Contact Centre Advisor SWS (4) (16/869) (16/1075) (16/1123) (16/805) (Fixed Term)

Dumfries

£23,625 – £25,239

This is an exciting opportunity to join our team of social work advisors based in

The Single Access Point (SAP) in Dumfries.

The SAP represents an integrated ‘single front door’ approach to access Health and Social Care Services. The team is multi-agency collaboration comprised of members of the Region’s Health and Social Care Partnership, based in Irish Street, Dumfries.

The support provided by the Single Access Point is designed to deliver a consistent system of triage which has established routes into short, medium, and longer-term intervention and care. The assistance your role provides will limit the demands placed on locality offices by administering referrals on behalf of Children and Families Social Work, Adult Care Social Work, and Health Care non-clinical emergencies.

To do this you will be able to evidence information gathering skills that can identify the needs of individuals and their families. This means responding to phone calls and e-mails from the public in a sensitive and professional manner and then being able to carry out the administrative tasks to connect them to the required support.

We are seeking individuals who are flexible, team players who can remain

calm under pressure and will thrive in a fast-paced working environment. You must have experience of dealing with members of the public and will appreciate the confidential and sensitive nature of this post.

You should understand the core values of social work that maintain the integrity and continuous improvement of our service. In turn, we will provide you with regular supervision and relevant training to ensure your personal and professional development.

Extended experience of working in a social care setting or administrative setting and SCQF level 4 or equivalent in a relevant subject are essential requirements for the post.

These post’s are fixed term for up to 18 months,

This post may be suitable for attachment.  Agreement from your line manager must be sought before applying for this post.

Interviews will be held one week after closing date.

For further information please contact:

Teri Jardine or Lauren Sturgeon on 030 33 33 3001.