You will provide effective call handling and arrange response using various communication systems within our 24/7/365 control room, including the provision of the Council’s Telecare Alarms Service to elderly and vulnerable residents.
You will receive, assess and action calls from our council services, staff and members of the public including services which require emergency responses. You will also take initial action when you receive police observation requests.
You will monitor our CCTV systems scanning East Renfrewshire to identify anti-social, criminal and suspicious activity.
As our eyes, you will report activity to the relevant authorities to help keep East Renfrewshire safe.
You will be part of the front line response in dealing with anti-social behaviour and neighbour disputes in real time.
An important part of the job is maintaining and updating accurate records of all control room activities and services using the relevant databases and Microsoft packages.
The post is subject to a Basic Disclosure Check and a police vetting procedure.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note East Renfrewshire Council does not provide Visa sponsorship.
Employees with a contract of employment for 3 months or more are automatically included in our Local Government Pension Scheme which is a career average scheme. Pension contribution rates are based on a tiered system determined by your annual full time equivalent pensionable pay. For example for those earning up to and including £21,800 the contribution rate you pay is 5.5% of your salary. The council pays the rest of the cost of providing your benefits. This amount varies but it’s always enough to make sure your pension can be paid and will be at least 19.3% of your pay. In addition you get tax relief on your contributions – the tax you pay on your salary is calculated after your pension contributions are deducted.
Other main pension benefits include a pension that increases each year in line with price inflation and the ability to exchange some of your pension to provide a tax free lump sum. Further details can be found in the attached document General Information for Applicants or via the Strathclyde Pension Fund website www.spfo.org.uk.
Please click on the attachments below for full details of this post.
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