Care Call Operator (16/983) (Fixed Term)
£21,114 – £21,528
This is an exciting opportunity to join the region’s Single Access Point Team providing the ‘front door’ for residents of Dumfries and Galloway to access Health and Social Care services.
Care Call is the Council’s monitoring and administration centre for the telecare service offering protection and assisted independent living to all its clients 24-hours a day. In addition, Care Call provides the Council’s out-of-hours service, and lone worker monitoring services.
The Care Call team focus on its client’s safety priorities, knowing the issues they face and how to help address their needs. This requires a positive attitude, a calm approach and a commitment to provide a high-quality service.
Effective communication skills are crucial in this role including good listening and questioning abilities. The work of the team is underpinned by electronic record-keeping requiring accuracy and attention to detail when updating and creating personal data, recording technical faults and passing information to partners.
Shifts across the 24-hour service can include day shifts, back shifts & night shifts. Although this role will predominately be covering nightshifts with flexibility to meet the needs of the service is also required.
Finally, a standard grade or equivalent in English with previous experience in a customer focused service is essential.
The main job responsibilities will be to respond to requests for assistance from vulnerable members of the community, as well more general enquiries as part of the council’s out-of-hours service. These responsibilities require a range of administrative tasks to be completed in support of these services.
The Council will provide suitable systems, processes and training to support you in this role.
This post is fixed term for up to 1 year.
This post may be suitable for secondment. Agreement from your line manager must be sought before applying for this post.
For further information please contact:
Amanda Stevenson on 07712666917 or [email protected]
Jamie Wilson on 030 33 33 3001 or [email protected]
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