Assistant Housing Officer – Asset Management – ABS39822 Full Time

Job Description

An opportunity has arisen within the Housing Asset Management, Stock Improvement team for a full-time Assistant Housing Officer (AHO) covering the North Area of Aberdeenshire. The post is based in Fraserburgh, but this is a hybrid role, mainly working from home with the option to Hotdesk in any available office as required. The role does not require any travel for work purposes.

You would provide efficient and effective support to the Asset Management team. You will be the first point of contact for council colleagues, external partners, and tenant enquiries, responding appropriately by either providing immediate advice and assistance or re-directing as appropriate. The AHO will be responding to emails, in shared mailboxes, or to telephone calls directly from the council’s Contact Centre so a good written and telephone manner is essential.

A vital part of your role will also be the accurate updating of detailed records within the asset management database, following the completion of all the ongoing housing improvement works and contracts, within the north area.  This data would be received by email in various shared mailboxes, completion memos and Excel reports. You will have to keep good records so that information can be found to help with any queries or complaints. You will need knowledge of Word and Excel for creating letters and updating spreadsheets.

You will also provide admin support to the Asset Management Team and cover for other colleagues who are absent through rota/sickness/annual leave.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

This post has a minimum requirement of one reference which must be your current or most recent employer.

Informal enquiries to Vicky Vaughan – 01467 534818

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