North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
You will be based within a locality Housing Office but will be required to travel and work throughout North Lanarkshire. Working as part of a team, you will provide a front-line service to a wide client group including tenants from local authorities and home owners in relation to all aspects of anti social behaviour including responding to call-outs, visiting complainers and offenders and taking appropriate intervention action at the time of the incident as necessary, witnessing anti social behaviour, monitoring noise levels and preparing evidence and taking appropriate action to resolve anti social behaviour.
As part of the holistic approach to tackling anti social behaviour, you will also be involved in other aspects of housing management, including mediation and support, rent arrears prevention and recovery, homelessness and allocations enquiries and estate management.
Educated to SVQ Level 3 / HNC or equivalent in a relevant discipline is essential, as is some housing experience with a sound knowledge of housing related legislation and practice. Ability to deal with conflict, good IT and communication skills, both verbal and written, as well as experience in report writing are also essential. In addition, you should be committed to customer care and be able to relate to people, particularly the most vulnerable in our communities who need our support.
You will require to be registered or eligible for registration with the Scottish Social Services Council (SSSC).
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role.
A current driving licence and access to a car is desirable due to the geographical spread of the workload.
These post may involve evening, weekend and out-of-hours work.
Post 1-4 – Day Shift, Bellshill/Motherwell; Coatbridge/Kilsyth; Airdrie/Cumbernauld, Wishaw/Rents
Post 5 – Back Shift/Night Shift, Thursday to Sunday (appropriate payment for non-core hours and night shift working)
These are temporary posts for a period of 23 months.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a
Smarter Working Policy.
Click here to see our Recruitment Charter.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. Our aim is to ensure that those who have left military services are guaranteed an interview where they meet the minimum requirements for the position.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
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