Inspectorate publish reports on domiciliary care in six Welsh local authorities

The Care and Social Services Inspectorate Wales (CSSIW) has published new reports on home care in Carmarthenshire, Wrexham, Cardiff, Denbighshire, Monmouthshire and Swansea.

These six reports are part of their wider review into domiciliary care feed into the full national report later this year. The national report will provide recommendations to those commissioning or providing services and to the Welsh Government on the future regulation of domiciliary care.

What will the review look at?

The review will mainly look at the care provided by independent home care providers. It will consider:

  • How home care services are ‘commissioned’ and purchased by local councils and health boards
  • How agencies organise the care provided
  • The quality of care people receive
  • The impact on the workforce; their pay and conditions and the challenges they face as home care workers
  • The quality assurance systems in place

CSSIW want to understand what is working well and where arrangements should be improved.

What CSSIW will do

As part of the review CSSIW will:

  • Carry out national surveys of people receiving home care services, working in services, providing services and commissioning services
  • Hold a series of workshops to discuss the findings
  • Carry out inspections of a sample of care agencies
  • Review the arrangements in a small number of councils / health boards where there are different approaches being used
  • Consider previous research and studies in Wales and across the UK
What CSSIW will do with the findings

CSSIW will provide advice to those commissioning or providing services based on their findings. CSSIW  will also provide recommendations to the Welsh Government on the future regulation of domiciliary care.

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