Inspectors call for urgent improvements at Midlothian care home

A care home for older people in Bonnyrigg, Midlothian has been told to make urgent improvements in the care provided to vulnerable residents.

The Care Inspectorate has served an Improvement Notice on Springfield Bank Nursing Home, following an inspection which raised serious concerns.

The notice lists six elements of care which require urgent improvement.

Inspectors were concerned that people who live in the home were not receiving sufficient care and support to meet their health and personal care needs.

The Improvement Notice requires managers to make sure the nutritional needs of residents are met and that any medication which residents may require is managed in a way that does not place residents at risk.

Action is also needed to ensure appropriate care of people with pressure ulcers, to ensure that staff have the necessary skills required to carry out their work, and to ensure that at all time sufficient numbers of staff are working in the care home.

A spokesperson for the Care Inspectorate said: “The Improvement Notice we have served clearly lays out the improvements we must see so that the care provided to residents improves quickly.

“We will visit this care home again soon to check on progress and if we are not satisfied that the matters raised are being addressed urgently we will not hesitate to take further action.”

A spokesperson for the homes’ owner HC-One, said: “The health, safety, and wellbeing of everyone we care for are our highest priorities. We were disappointed with the Improvement Notice, which is based on inspections carried out in December 2017 and January 2018.

“We take feedback from the Care Inspectorate very seriously, and since the inspections, we have been working hard to address its concerns. We have increased the level of training available to staff, and have introduced a rigorous induction programme for new colleagues, to ensure they are aware of and adhere to the high levels of care we expect within the home.

“The Care Inspectorate is pleased with the progress being made in the home, and we are working closely with the regulator, and the local authority, as we continue to make improvements.

“We are confident that we will have addressed all aspects of the Improvement Notice by April, and we look forward to welcoming the Inspectorate back in the future to demonstrate the progress we have made.”

The improvement notice is available here:

Picture (c) Google Maps.