Rise in elderly care complaints in Kent

The number of complaints about adult social care in Kent has more than doubled in the past five years.

The findings have been revealed by a BBC-commissioned survey examining the quality of adult social care in the county.

The survey found the number of complaints has risen from 118 in 2005 to 245 last year.

Kent County Council said the increase was down to improved complaints procedures.

Oliver Mills, the council’s director of social services, said: “It’s mainly due to the fact that people feel more confident and more able to complain.

“Alongside that we have gone out of our way to make sure that people are able to express their views about the services and sometimes that will come forward in a complaint.

“There’s always the question as to whether very few complaints is a good or a bad thing.

“It might mean that people are not able to complain and the other way round as well.”