Walsall Homecare Agency’s Registration Cancelled

A MIDLAND homecare agency has had its registration cancelled by an industry watchdog after care levels were found to be “well below acceptable levels”.

The Walsall-based Working Together Specialist Care Agency had its registration cancelled after the Commission for Social Care Inspection applied for an urgent order from Birmingham Magistrates’ Court.

This means the agency cannot legally continue to operate.

The agency has 28 days to appeal against the decision.

Walsall Council’s social care boss, Coun Barbara McCracken, said: “We made immediate arrangements to provide care and support to our service users by using agencies and staff with whom we have existing contractual agreements.

“We regret some of our clients have not been given the standard of care they deserve, but their welfare is of paramount importance to us and we are not prepared to compromise that.

“This situation has come as a shock to the council, and we are disappointed that this national, registered organisation, with whom we have had previous, positive experience, has failed to deliver the specified contract.”

The agency was registered to provide personal care for people in their own homes and was providing about 2,500 hours of care a week.