Social housing managers took ‘us vs them’ approach to Grenfell Tower tenants, inquiry hears

Staff managing social housing for the Royal Borough of Kensington and Chelsea adopted an “us vs them” mentality towards residents of the Grenfell Tower in the months before the fire that killed 72 people, an inquiry has heard.

Lee Chapman said he had repeatedly been refused an independent fire assessment of the building by the Kensington and Chelsea Tenant Management Organisation (KCTMO) in spring 2017.

As secretary of the Grenfell Tower Leaseholders’ Association (GTLA), he had raised concerns about bare gas pipes being run through the stairwell of the building – the only fire escape – during recent upgrade works.

The public inquiry into the June 2017 disaster is now looking at issues surrounding social housing management, including risk assessment and handling of tenants’ complaints.

On Monday, the inquiry saw chains of email between Mr Chapman and KCTMO, in which residents were refused an independent fire safety inspection of the building.

In one reply, residents were told KCTMO had been assured recent works were safe by the London Fire Brigade and the National Grid.

It stated: “We do not see it necessary to instruct or fund an independent adjudicator at this time.”

Mr Chapman said he feared the fire safety consultant appointed by KCTMO would be tasked with proving residents wrong rather than conducting a proper assessment.

“(KCTMO’s responses) made me have the impression that the council would essentially be against the residents because they might think: ‘They keep complaining so we need to prove that we are right,’” Mr Chapman told the inquiry on Monday.

“That was the impression that I had at the time, that it was ‘us against them’, even though in my view we needed to work together to get this result.”

Mr Chapman and other members of the leaseholders’ association repeatedly requested copies of fire safety reports from the National Grid and the fire brigade which KCTMO claimed it possessed.

These requests were never complied with, the inquiry heard.

“I think with the letters that we sent and the responses that we got, it just didn’t seem to fully address (issues) we were raising,” Mr Chapman said.

“(There was) nothing addressing the individual parts of it, it was just very generic.”

The leaseholders’ association also repeatedly raised concerns about residents smoking in the stairwell and the fact that the exposed gas pipes were an easy target for vandalism.

In an email to the KCTMO on March 20 2017, Mr Chapman said: “Having seen these pipes numerous times, I am seriously concerned about how I will get out of the building alive in the event of a fire with this added risk.”

He added: “At the 22nd floor it is a very long way down from the window in the event that after 30 minutes of fire our house is engulfed.”

In a second email three days later, Mr Chapman said: “The potential risk to life and our common assets is without doubt very high given that this GAS MAIN is installed through our communal fire escape.”

He continued: “I cannot imagine the possible consequences of a fire in this building and as a duty of care the RBKC must ensure we can get out in an emergency, if there is a need to evacuate.

“To be clear, if we cannot get out people will die or at best suffer serious injury.”

On the night of the fire, Mr Chapman’s wife Dr Naomi Li was one of the last people to escape the building alive.

Mr Chapman said in an earlier statement residents had been “brushed off” by KCTMO and the council.

“I had a sense that the people in the TMO and RBKC looked down on the residents of Grenfell Tower and were brushing us off,” he said.

Witness David Collins said the fire safety issues were a product of the culture and leadership at KCTMO.

He said residents had tried to get KCTMO to engage with them on the noise from the upgrade works, poorly fitted windows and the placement of boilers.

“I’d say (fire safety and poor works) are outcomes – whether you have a safe building, it’s all about the leadership and the culture,” he said.

Mr Collins was one of a number of people who joined a residents’ group called Grenfell Community Unite, but staff at KCTMO refused to meet them.

“We tried every way we could possibly find to get a voice and be heard,” he said.

Survivors’ organisation Grenfell United said after Monday’s hearing: “Grenfell United implores the public and authorities to listen and take heed of the evidence.

“We hope that this inquiry will lead to lasting and wide-ranging changes to how housing safety is regulated and how residents are treated across the country.”

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